Purchases and refunds

1What you can buy

Prices include VAT or other sales taxes where they apply, and are charged in your market's currency. The bigger packs include bonus play money.

Prices in the iPhone and Android apps follow Apple's and Google's price tiers and may differ slightly. We may change prices; the price you pay is the one shown at checkout.

2Who can buy

You must be 18 or over, have a full account, and have given us your date of birth. We block purchases when the date of birth shows you're under 18. You must only use a payment method you're allowed to use.

3Paying

Payments are taken by our payment partners on their own secure checkout; we never see your full card number. The methods available are:

In the iPhone and Android apps, purchases may be made through Apple or Google, under their terms. Payment providers send their own receipts.

4Delivery and your right to cancel

Play money and the Pass are added to your account as soon as your payment is confirmed, usually within seconds. If a payment is confirmed but nothing arrives, contact support and we'll deliver it or refund you.

Play money and the Pass are digital content supplied immediately. By buying, you ask us to supply them straight away, and you acknowledge that, where the law allows, you lose your right to cancel once they've been delivered. In the United Kingdom, this means the 14-day cancellation period under the Consumer Contracts Regulations ends when delivery starts. This doesn't affect your rights if what you bought is faulty or isn't as described.

5The SoftLife Pass

The Pass gives you extra daily pocket money and income, and a daily bonus in place of sponsored-content rewards, for 30 days from purchase. It does not renew automatically: we never charge you again unless you buy again. Buying another Pass while one is active adds 30 days to the end of the current one. You can turn off renewal reminders in the game; your Pass stays active until it ends. The Pass's current benefits are shown in the game when you buy it.

6Spending limits

There's no maximum on how much you can spend. You can set your own daily and monthly limits on the Me screen. They're counted over a rolling 24 hours and a rolling 30 days. For the first 7 days after you start, a daily limit applies to every account to protect against stolen payment cards:

• Setting a limit, or lowering one, takes effect straight away.
• Raising or removing a limit you set takes effect after 24 hours.
• You can pause all purchases for 7, 30 or 90 days. A pause can't be shortened.
• We may limit or pause purchases on an account to protect a player or prevent fraud, and we review unusually high spending.

7Refunds

Because play money has no cash value and is delivered immediately, purchases aren't refundable just because you changed your mind or spent the play money, except where the law gives you that right. We will refund, in full or in part:

• a purchase you paid for that wasn't delivered and that we can't deliver;
• a duplicate charge, or a charge for the wrong amount;
• a purchase made by a child under 18 without a parent's or guardian's permission, when the parent or guardian asks (we also block purchases on that account);
• a purchase made by someone who used your payment method without permission, after we've checked it;
• where SoftLife was faulty and we couldn't fix it, or where the law in your country requires a refund.

How to ask: email support@playsoftlife.com with your game name and the date and amount of the purchase, within 30 days of the purchase or of finding the problem. We reply to payment questions within 24 hours. Refunds go back to the payment method you used; how long it takes to arrive depends on your bank or provider.

What a refund does in the game: we take back the play money the purchase gave you (part of it, for a partial refund), or end the Pass period it bought. If you've already spent that play money, your balance can go below zero. A negative balance locks your wallet until a top-up brings it back to zero or above.

App store purchases: purchases made through Apple or Google are refunded by them, under their policies. Ask them directly; when they refund, we take back the play money in the same way.

8Chargebacks and disputes

If you dispute a payment with your bank or card provider, we take back the play money or Pass it bought as soon as the dispute is opened, and give it back if the dispute is decided in our favour. After a second chargeback on an account, we pause purchases on it. Please contact us first: we can usually fix a payment problem faster than a dispute can.

9Closing your account, or SoftLife closing

If you delete your account, or we close it under our terms, its play money and any Pass time end without a refund. If we ever close SoftLife or stop offering it in your market, we'll stop selling play money and the Pass when we announce it, and give you at least 60 days' notice to use what you have.