Safety and fair play.

The rules SoftLife runs on, and how the game enforces them.

Fair play

Play money stays play money
It can't be withdrawn, sent or converted. Friends can only spray you at parties, and that's capped at twice what the party cost.
No gambling
No paid randomness, no loot boxes, no bets. Cups are free to enter. Polls and duels never take stakes.
The game keeps score
Every balance, price and score is decided by SoftLife, not your device. Arcade rounds and duels are verified.
Bots say they're bots
Leaderboards keep a few named bots while cities fill up. They're always labelled Bot.
Spending limits
Daily and monthly top-up caps per market. Lower yours any time; raising it waits 24 hours. Pause purchases for 7, 30 or 90 days.

SoftLife is for adults
You must be 18 or over to play. Features that need it check your date of birth too.
Purchases are 18+
Buying play money needs a full account and a date of birth. A purchase by a declared minor is blocked.
Talking needs a full account
Guests can look around but can't chat, post or speak. Talking to strangers needs a phone or social sign-in.
Speaking in rooms is 18+
Anyone with a full account can listen; speaking or hosting needs an adult date of birth.
Voice in the world is 18+
Talking out loud to the people near you needs a full account and an adult date of birth. It's never recorded, and you can mute or block anyone.
Sponsorship is age-gated
Age-restricted campaigns, such as alcohol, only reach adults over the local drinking age. Gambling, betting, tobacco, vaping and adult brands can't advertise at all.
Parents
If a child bought play money, a parent or guardian can ask for a refund; we reverse the play money and lock purchases on the account. Tell us about a child's account and we'll close it.

Filters
A word filter for each market, plus link and phone-number filters that stop scams like "send me your OTP".
Rate limits
Chat is limited to 5 messages every 10 seconds and 150 an hour. Messages are up to 280 characters.
Hidden on reports
A message reported by 3 different players is hidden until a moderator reviews it.
Crew officers
Officers can delete messages and mute members in their crew's chat.
Staff
Moderators can delete messages, mute for an hour, a day, a week or permanently, and step into any audio room. Every staff action is audited.

Report anything
A name, a crew, a party, a message, a guestbook note, an audio room or someone in it. Reports go to the moderation queue.
Block both ways
A block hides chat, guestbook notes, invites, friend requests and room presence in both directions.
We never ask for your bank details
SoftLife only takes payment at checkout. Anyone asking for codes, cards or transfers in chat is a scammer: report them.

What we keep
Your game name, date of birth, email if you give one, purchases, and hashes of your phone number and device. Payments are taken on the provider's checkout: we never see your full card number.
How long
Chat is kept for 30 days, room membership for 90 days after you leave, closed reports for a year. Guestbook notes stay until they're deleted.
Download or delete your data
Download your data or delete your account from Me, under Your data. Both are done within 7 days.
What visitors see
Anyone visiting your street sees your game name, level and what you own, nothing more.